SWOLELIFT RETURNS – 30 DAYS, NO INTERROGATION. This page is the whole policy. It is written to be boring, because surprise is what turns a return into a dispute.
The short version
- 30 days to return anything unworn and unwashed, with the tags still attached, from the day the parcel arrived.
- 14 days is the law (EU distance selling, ängerrätt). We simply give you 30.
- Refund to the card you paid with, within 72 hours of the parcel reaching our returns address. Not store credit. Never a gift card.
- You pay return freight unless the item is wrong, damaged or faulty – then we pay and we ship the replacement first.
- One thing is hygienic goods: bras, briefs and any set that includes them. The hygiene liner or seal must be unbroken. Once it is removed the item cannot legally be resold, so it cannot be returned. We say it here, on the product page and in your order email, not in a chat window three weeks later.
How to return, in four lines
- Email support@swolelift.com with your order number and which size you actually needed.
- We reply within 24 hours with a return reference and the address. Reply to the same thread so everything stays in one place.
- Ship it back with a tracking number. Keep the receipt: the tracking scan is what proves you sent it.
- We refund when it lands. You get a confirmation email; that email is the receipt of your refund.
What has to come back
Unworn, unwashed, no deodorant, perfume, smoke or gym smell. Tags on. Inside the original bag or box, or a box that protects it just as well. If a parcel comes back as a crushed sandwich we cannot resell it, so we photograph it, log it and send it back to you at our cost – we do not quietly keep your money and call it a day.
Sizing, because this is where returns come from
Our cut is a genuine second-skin compression fit. Every product page carries the fit note and the size band; the second-skin set is true to size, the flare legging and men’s trousers run one size small, so between sizes go up. If you are on the fence, email us your height, weight and usual size before you order – we would rather answer a question than fund a round trip. If you ordered, got the wrong size and it is unworn, we will swap it for the size you need and you only cover freight once.
Exchange, refund or store credit
Exchanges are the fastest route: same item, right size, out with the next dispatch batch. A refund is the same money back to your card. If you would rather have credit we will add 10% on top, because that choice saves us a transaction.
Delivery time, so nobody is guessing
Orders leave within 24 hours and are tracked. Typical delivery is 5-9 days to Sweden and the EU, 7-14 days elsewhere. It is not a two-day promise, and we will not pretend otherwise to win a sale. If a parcel has not scanned in 14 days, write to us and we either replace it or refund it in full – you never have to chase a carrier yourself.
Faulty, wrong or missing items
Send one photo of the item and the label. No form, no proof-of-purchase theatre, no returning a defective legging to us at your cost. We refund or replace, and the item is yours to keep or donate if returning it costs more than the item is worth.
Final sale
Nothing is final sale except hygiene-lined items once the seal is broken, and personalised product. Your statutory rights are never reduced by anything on this page.
Cancellations
Cancel free of charge until the label is printed, which normally happens the same working day. Email us and we will confirm the cancellation in writing – if you get that confirmation there is nothing to dispute later.
If something feels wrong – write to us before your bank
A bank dispute takes weeks and freezes your money while it runs. An email takes one working day. support@swolelift.com, order number in the subject: we answer within 24 hours, we can refund the same day, and we would fix it rather than argue with you through a bank form.
Who we are
SWOLELIFT, an online training-wear store. Returns and all correspondence: support@swolelift.com. Policies live at /returns/, /shipping-delivery/, /terms-conditions/ and /privacy-policy/, and every order email links back here.