SHIPPING AND DELIVERY – what happens between your order and your door.
Dispatch
- Orders placed before 12:00 CET on a working day are picked and labelled the same day, most within 24 hours.
- Every order is tracked, from the first scan to the last.
- The tracking number arrives in your processing email. If it never shows up, that is on us – email support@swolelift.com.
Delivery time
- Sweden and the EU: normally 5-9 working days.
- UK, Switzerland and elsewhere in Europe: 7-14 working days.
- Rest of world: 10-20 working days.
These are honest windows, not marketing. They are what the carrier actually does with your parcel, and they are the same numbers we will point at if a date is missed.
Cost
Shipping is calculated at checkout by weight and destination. There is no handling fee, no “small order” surcharge and nothing added after you pay. What you see on the confirmation email is the total you were charged.
Customs and duties
- Orders inside the EU: nothing to pay at the door. VAT is handled at checkout.
- UK, Switzerland, Norway and other non-EU destinations: local VAT or duty may be charged on arrival by the carrier. That money goes to your customs authority, not to us, and it is the buyer’s responsibility. We declare the real value – we will not mark a parcel “gift” or under-declare it for you, because that is how parcels get seized and how customers end up with nothing.
Address changes
Email us as fast as you can, with the order number. Before the label is printed we change it free of charge and confirm in writing. After that we may still be able to reroute with the carrier; if we cannot, we will tell you the same day rather than let a parcel go around the world.
Marked delivered, never arrived
Check with household members and the neighbour the driver may have used, then write to us with the order number. We open the carrier claim, and if it is not found inside 5 working days we replace or refund in full. You deal with us, not with a call centre.
Pickup points and returns to the shop
Parcels go to the pickup point printed on the label unless the carrier delivers to the door in your area. Unclaimed parcels are returned to us; we will email you once to say it is coming back, and then refund you minus the return freight we actually paid.